Last updated: 10/07/2025
This Privacy Policy describes how Smile Sip Group ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [smilesipusa.com] (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether as a customer, website visitor, or other individual.
By accessing or using any of the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will update the "Last updated" date and publish the revised version on our Site.
How We Collect and Use Your Personal Information
Over the past 12 months, we have collected personal information from you through the following methods:
Information You Provide
- Contact Information: Name, address, phone number, email
- Order Details: Billing and shipping address, purchase confirmation, phone number
- Account Info: Username, password, security questions
- Shopping Behavior: Items viewed, cart history, wishlist
- Support Messages: Content you submit through forms or emails
Some features require certain information. If not provided, those features may be unavailable.
Automatically Collected Data (Cookies)
We collect Usage Data through cookies and tracking tools, including:
- Device type, browser, IP address, interaction history
- Site usage and navigation behaviour
To learn more about cookies used via Shopify, visit: https://www.shopify.com/legal/cookies
Third Parties
We may also receive information from:
- Shopify (our eCommerce provider)
- Payment processors for payment and billing verification
- Marketing partners
- Analytics or advertising tools (via pixels, SDKs, or cookies)
We treat third-party data in accordance with this policy. We are not responsible for third-party privacy practices.
How We Use Your Information
- Service Fulfillment: To manage accounts, process payments, ship orders, handle returns, and communicate with you
- Marketing: To send you emails, ads, and promotions on or off our Site
- Security: To detect fraud, prevent abuse, and secure your account
- Customer Support: To respond to your questions and feedback
How We Disclose Personal Information
We may share your personal information with:
- Vendors: Shipping providers, IT service providers, data processors, customer support
- Marketing & Analytics Partners: Including Shopify and third-party platforms for personalised advertising
- Legal Requests: Subpoenas, fraud prevention, or law enforcement
- Business Transfers: Mergers, acquisitions, or bankruptcy
- With your Consent
Categories of Personal Information Disclosed (Last 12 Months)
| Category | Shared With |
|---|---|
| Identifiers (name, contact info) | Vendors, marketing partners, affiliates |
| Commercial info (orders, support) | Vendors, affiliates, service providers |
| Internet activity (Usage Data) | Analytics and ad partners |
We do not use or disclose sensitive personal information to infer characteristics.
Sale/Sharing of Personal Information
In the past 12 months, we have "sold" or "shared" the following categories of personal information for advertising purposes:
- Identifiers
- Commercial Information
- Internet or Network Activity
Recipients: Marketing and advertising partners.
User-Generated Content
If you post reviews or comments publicly, they may be visible to anyone. We are not responsible for how others use publicly visible information.
Third-Party Links
Our Site may link to other websites. We are not responsible for their privacy practices. You should review the privacy policies of those sites.
Children’s Data
Our Services are not directed to children. We do not knowingly collect data from children under 16. If we become aware that a child has provided personal information, we will delete it.
Security and Data Retention
We use security measures to protect your data, but no system is 100% secure.
We retain your data as long as needed to fulfill orders, comply with legal obligations, and resolve disputes.
Your Privacy Rights
Depending on where you live, your rights may include:
- Right to Know: Request a copy of the data we hold about you
- Right to Delete: Ask us to delete your personal data
- Right to Correct: Correct any inaccurate information
- Right to Data Portability
- Right to Opt-Out: Of sale, sharing, or targeted advertising
- Right to Restrict Processing
- Right to Withdraw Consent
- Right to Appeal: If your request is denied
- Right to Manage Communications: Unsubscribe from marketing emails anytime
To exercise any rights, contact us at hello@smilesipusa.com
We may need to verify your identity before acting on your request.
Shopify Audiences and Ad Services
We use Shopify’s ad tools, including Shopify Audiences, for personalised marketing.
To opt out, visit: https://privacy.shopify.com/en
Complaints
If you have concerns about our data practices, email us at hello@smilesipusa.com
International Users
Your data may be processed in the United States or other countries.
If you're in the EU/UK, we rely on Standard Contractual Clauses or equivalent mechanisms for data transfers.
Contact Us
Smile Sip Group
20700 Ventura Blvd, Suite 236
Woodland Hills, CA 91364
Email: hello@smilesipusa.com